Impact To Services And Offices


Conversations, not Confrontations

Lynne Cunningham of the Studer Group discusses her new book, Taking Conversations from Difficult to Doable: 3 Models to Master Tough Conversations. Cunningham explains how to engage in unpleasant conversations and how to respond when the response is less than ideal.  She also offers tips on how to tell an employee they'd be better off someplace else.
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