Podcasts

Handling Toxic Customers

Van Moody, author of The People Factor, offers advice on handling toxic customers. Moody explains the difference between toxic customers and those who are simply unpleasant or very demanding and details how to engage them in an effort to improve your relationship with them. He also tells us what to do if a customer remains toxic but is a vital part of your revenue stream and how to break ties with them as amicably as possible.

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